DuPont warrants to you, the owner of the original installation of DuPont™ Zodiaq® quartz surfaces in your residence, that
upon the following terms and conditions DuPont will, at its sole option, repair or replace, without charge, your installation
of DuPont Zodiaq® when installed by a DuPont Authorized Zodiaq® Installer, provided that DuPont or its authorized warranty
service agent determines that the product has failed due to any manufacturing defect that is covered by this limited warranty
during the first ten (10) years from the date of completion of installation of the Zodiaq®.
General Terms and Conditions
The following contains information applicable to this limited warranty:
This warranty applies to DuPont™ Zodiaq® quartz surfaces only, and does not apply to any other products, including sinks, faucets
or any other added on appliance, or any other engineered stone products, manufactured or supplied by any other party, except by
This warranty applies to installations of Zodiaq® quartz surfaces that have been permanently installed in the interior of residences
for countertop usage and that have not been moved from the original, permanent installation. This warranty does not apply to other
installations of Zodiaq® such as, but not limited to installations in shower walls, boats or recreational vehicles, or outdoor uses. If after,
or during installation, you decide that you do not like the color you selected, replacement is not covered by this warranty.
This warranty applies to product purchased and installed after April 1, 2006, for owner-occupied residences.
To obtain service under this limited warranty, you must contact the source from whom you purchased DuPont™ Zodiaq®, or DuPont at
the address shown at the end of this limited warranty. To qualify for repair or replacement, you must provide the original sales receipt
or other documentation acceptable to DuPont that demonstrates proof of purchase clearly showing the date of purchase, the date the
installation was performed, and that such installation was performed by a DuPont Authorized Zodiaq® Installer. Your proof of purchase
must identify your installation as DuPont™ Zodiaq®. If you represent to us that your installation is DuPont™ Zodiaq® and upon arrival
of our warranty service agent at the installation site, we determine that your installation is not DuPont™ Zodiaq®, you will be liable for
and charged the standard warranty service trip charge in effect at that time and no repair or replacement will be performed. You must
permit DuPont or DuPont’s authorized agents to inspect the installation of the product. You will reasonably cooperate with DuPont in
DuPont’s efforts to perform its obligations under this warranty. All decisions about defects in manufacture shall be made by DuPont
and communicated to you in a timely manner. Whether DuPont performs repair or replacement of your installation, we will seek to
obtain the best possible result, but exact color match cannot be guaranteed.
This warranty shall be null and void unless the product and the installation has been paid for in full.
What You Should Expect From the Appearance of Your DuPont™ Zodiaq®:
Color Variation Within an Installation: Since DuPont™ Zodiaq® is made from natural quartz, variations in the color, size, shape and
pattern of distribution of the natural stone (quartz), and the tone of the background, are inherent and unique characteristics to be
expected with this product. If the natural variation is visible in an installation from a distance of 7 feet or greater with uniform lighting
(no spot lights or high intensity lighting) it will be considered to be a material defect and covered by this warranty, but you must report
it within thirty (30) days of installation. If the color variation is not visible from 7 feet or if it is not reported within thirty (30) days of
installation, it will be considered to be a normal variation and not covered by this warranty.
Color Samples: Samples are only representative and are not an exact replication of what will be installed in your home. Variations in
the color, gloss, finish, size, shape and pattern of distribution of natural stone (quartz), and the tone of the background, are inherent
and unique characteristics to be expected with this product. For colors that contain non-directional movement or veining, due to the
randomness of this effect, samples of these colors, especially small samples, may not capture this overall aesthetic. This does not
affect the product performance in any manner. Your countertop will not be replaced under this warranty due to these variations.
Blemishes: Some level of what could be referred to as spots or blotches are inherent in the manufacturing process. Blemishes larger
than the size of a US twenty-five cent piece are covered under this warranty, if you report it within thirty (30) days of installation. For
colors that contain the non-direction movement or veining, this effect is random within the material. It is not considered a blemish or
blotch, rather normal variation and not covered by this warranty. In the rare case where a foreign particle (such as a piece of rubber,
metal or wood) is found in the product, then it is covered by this warranty, if you report it within thirty (30) days of installation.
Gloss: DuPont™ Zodiaq® should be expected to have less gloss than granite. Gloss levels can generally be increased by cleaning
the installation as identified in this warranty document or on our website.
This warranty is transferable within the 10-year period of warranty only when the new owner writes to DuPont (see address at the end
of this limited warranty) to register the installation under the new owner’s name. The new owner may also refer to our website, shown
below, which details the proper maintenance of the product.
This warranty applies to products that have been maintained according to the DuPont™ Zodiaq® quartz surfaces Care in Use Guide
provided free of charge at the time of installation, upon request, from the DuPont Authorized Zodiaq® Installer or from DuPont, or on
our website shown below.
10-Year Limited Residential Warranty for North America
This warranty covers seam performance, not the appearance of the seam. Furthermore, placement of the seams is at the discretion
of the fabricator/installer, using color coordinated seam adhesive. Seam failures due to settling or structural issues unrelated to
the countertop installation are not covered by this warranty. Silicone seams do not constitute part of the Zodiaq® installation and
accordingly are not covered by the warranty.
This warranty does not cover uses of products for “commercial” uses, uses of products exposed to outside weather and climate
conditions, abnormal use or conditions, or abuse in any way. “Commercial use” includes, but is not limited to, use in a store, office or
other place of business. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage
from excessive heat or uneven exposure to weather conditions, physical or chemical abuse, and damage from improper care and
maintenance. Improper care of DuPont™ Zodiaq® may result in staining scratching, chips in the surface, cracking or seam separation.
Excessive Heat: Thermal damage, which can occur when a hot pot, pan, dish or any other receptacle or object is left on the
countertop for more than a brief period. Trivets or hot pads should always be used. Damage from excessive heat is not considered to
be a material defect, but rather, subject to proper care and maintenance by you.
Chips: Chips are caused by impact. The quartz and polyester are bonded together using pressure and vacuum. Chips or any other
impact damage are not covered under this warranty.
Scratches: DuPont™ Zodiaq® is extremely scratch resistant, however, it can be scratched when proper care is not used, and
accordingly, scratches in your Zodiaq® installation are not covered by this warranty. Cutting boards should always be used as part of
your proper care and maintenance.
Staining: DuPont™ Zodiaq® is stain-resistant, but not stain proof. Stains can usually be removed with chemical cleaners. Staining is
not covered by this warranty. You can view our stain cleaning guidelines on our website shown at the end of this document or at the
phone number also shown at the end of this document.
DuPont is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and
engineering design, structural movement or settling, acts of vandalism, or accidents.
DuPont’s obligation under this warranty is limited solely to the repair or replacement of the DuPont™ Zodiaq® product covered by this
warranty, including necessary labor charges needed to repair, remove or replace the product. DuPont will repair or replace any area
of the installation that is determined by DuPont or its warranty service agent to be defective. To the extent required, DuPont will cover
the cost of the simple plumbing and electrical disconnect and reconnect charges to the extent determined necessary by DuPont or
its warranty service agent. You will be responsible for any other costs associated with or arising out of the repair or replacement,
such as, but not limited to, repairs to wall surfaces, paint, wall paper, tiles, and removal of cabinets, storage bins and food garages
or backsplashes to allow access to the Zodiaq® product for repair or replacement, as well as costs incurred to enable access to
plumbing and electrical connections. Your original warranty will continue for the duration of the original ten year period and not from
the date of any repair or installation.
Except as provided in this limited warranty, DuPont shall not be liable in either tort or contract for any loss of direct, consequential
or incidental damages arising out of the use or inability to use the product in residential applications covered by this warranty. Some
states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you.
DuPont makes no other warranty, representation or guarantee, express or implied, with respect to its products, except as expressly
stated herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or, in Canada,
from province to province.
This is the only warranty made by DuPont for Zodiaq® quartz surfaces. No representative, dealer, sales person or any other
person is authorized to make or makes any warranty or promise on behalf of DuPont with respect to Zodiaq® quartz surfaces.
No terms or conditions other than those stated herein or provided by law, and no agreement or understanding, oral or written,
in any way purporting to modify this warranty shall be binding upon DuPont unless made in writing and signed by an
authorized employee of DuPont.
To register for the warranty, your DuPont Authorized Zodiaq® Installer must fill out and return a registration form.
For more information about this warranty, please contact DuPont Zodiaq® directly by writing or calling:
Building 721, Maple Run
PO Box 80721
Wilmington , DE 19880. E-mail: [email protected]
Phone: 1-800-426-7426 Or go to: www.Zodiaq.com